Payment Modes
This Website / Database designed by Digital Candy and services are provided by Travel Spirit International Pvt Ltd (TSI) and its associate office spread all over India.
These terms and conditions (“User Terms”) apply to customer using and making booking through our site whether through a computer or a mobile phone, The mentioned Service’s / content / prices on our site are for exclusive our own use and for our customer and the text and prices should not be copied by any source for Offline / Online or through any other media.
This document is an electronic record in terms of Information Technology Act, 2000 and does not require any physical or digital signatures. Once you are clicking on the “I ACCEPT” button, you are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND THESE ENTIRE USER TERMS BEFORE YOU USE THE SITE.
If you do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND TSI.
Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy on our Website.
By accepting these User Terms, you will also allow us to send you promotional mailers from time to time.
All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:
(i) “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.
(ii) “Driver” shall mean and include such individuals as may be evaluated, appointed and trained by TSI or an operator associated with us to provide the transportation services on its behalf and persons & have necessary taxi permits and licenses to drive or provide transportation services.
(iii) “Force Majeure” shall mean any event arising due to any cause beyond the reasonable control of TSI.
(iv) “Registration Data” shall mean and may include the present, valid, true and accurate name; email ID, phone number and such other information as may be required by TSI.
(v) “Service(s)” means the facilitation of transportation service by TSI.
(vi) “Site” shall mean the Application/Website.
(vii) “Vehicle” shall mean a motor cab / Family Vans / Tempo Travelers / Coaches as defined under the Motor Vehicles Act, 1988.
2.1 You will be “Eligible” to use the Services only when you fulfill all of the following conditions:
(i) You have attained at least 18 (eighteen) years of age.
(ii) You are competent to enter into a contract under the Applicable Laws.
If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, you must abide by such age limits.
3.1 TSI, upon receiving the booking request from you will proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to you vide an SMS / E-mail or WhatsApp whatever information you have provided to be in touch with you.
3.2 You shall bear the consequences and damages for any delay that may be caused to you due to your failure to check the confirmation SMS or email or failure to inform TSI about the correct reporting address or any incorrect details immediately. There may be a delay in reporting 5 to 10 minutes if driver find hard to trace the location. Mostly our cars and driver report before time.
4.1 You need to pay at least 25% of the cost at the time of making online booking and the balance you can pay to our driver before the commencement of duty. If you wish to pay 100% at the time of making online booking through our payment gateways you can do so.
4.2 Any Extra Kms or hrs for local run in Delhi and NCR will be calculated from Garage to Garage and you need to pay it to driver at the time you are releasing the Transport. If there is any additional toll or parking that will be settled by you on spot.
4.3 A proper invoice will be sent to you via E-mail / WhatsApp after completion of duty in max 48 hrs after completion of services and customer need to give us the details that under what name the billing is required.
4.4 Credit Card/ Debit Card/ Net Banking Payment: Advance Base Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by us for secured PG.
4.5 Any payment by Credit or debit card or any other online payment mode attract additional fee which depends and payable by customer and are not included in shown online prices.
4.6 Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between you and the Payment Processor. TSI shall not be responsible for any unauthorized use of your Credit Card/ Debit Card/ Net Banking during or after availing the Services on the Site.
You shall not smoke and drink in the Vehicles or misbehave with the Driver or act in Violation of Applicable Law. In the event you are found than we have the right to cancel the rest of the trip and there will be no refund applicable.
We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
7.1 Any delays in reaching the destination which is not in our control i.e. traffic congestion, Public system failure, VIP Movement, Natural Calamities, Political rallies, bad weather etc or any other technical reason when you miss your train / flights / events we are not liable to pay any claims.
7.2 Wi-Fi is available in TSI Owns vehicle only and if the vehicle is arranged through our supplier then Wi-Fi will not be there. In our Vehicles also if due to any technical problem, there is a possibility that it may not work. Company is not liable to pay compensation as it is the free service which we have added in our vehicles to enhance the experience of customer.
7.3 A TSI SHALL NOT BE RESPONSIBLE FOR CANCELLATION OF BOOKING DUE TO UNAVAILABILITY OF VEHICLES.
In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between you and TSI, is subject to Delhi Jurisdiction.
